Call Center Representative

With a customer service orientation, our Call Center Representative will accurately perform assigned portions of telephone answering, appointment scheduling, and verification of benefits.

LOCATIONS: Our 3 offices are located in Clark, Linden and Union NJ. This position will be based out of our Linden location and is NOT remote.

BENEFITS: Medical/Dental/Vision Insurances, 401k, Life Insurance, Long Term Disability Insurance, Critical Illness and Accident Insurances, Legal Insurance, Pet Insurance, PTO

QUALIFICATIONS AND EXPERIENCE for CALL CENTER REPRESENTATIVE INCLUDE:

Up to two years experience in a medical office with medical insurance experience
Comfortable using email and interacting with Internet applications
Knowledge of practice management and word processing software
Ability to perform multiple and diverse tasks simultaneously
Proven experience handling irate patients/customers and dealing with conflict
Familiarity with scheduling and rearranging appointments
Working knowledge of managed care
Pleasant speaking voice and demeanor
Neat, professional appearance
Strong written and verbal communication skills
Bilingual Spanish is REQUIRED
Accurate and fast data entry skills
CALL CENTER REPRESENTATIVE RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Telephone Answering and Appointment Scheduling

Appropriate duties for the Call Center include:

Answer all incoming calls for the practice
Schedule all new patients (faxed referrals and telephone referrals)
Schedule any appointment requests from patients made over the phone
Collect past due balances during appointment calls
Perform real time eligibility during appointment calls
Perform batch eligibility two days prior to the day’s visits
Ensure all referrals are received prior to the patient’s appointment
Answer any non-clinical questions patients may have
Other Shared and Common Duties of Call Center Representative:

Ensures all faxes are cleared off the machine and distributed throughout the day
Sorts incoming reports and directs to appropriate person
Facilitates any physician or manager requests throughout the day
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Attends all regular staff meetings
Performs all other tasks and projects assigned by the Supervisor or Manager